Frequently Asked Questions
Everything you need to know about shopping with Bogart's Jewellers.
How do I determine my correct ring size?
We offer a comprehensive online sizing guide to help you find the perfect fit. If you are between sizes, we recommend ordering the larger size or visiting one of our stores for a professional measurement.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-engraved pieces and special orders are final sale and cannot be returned.
Do you offer a warranty on your jewelry?
Yes, all Bogart's Jewellers pieces come with a one-year limited warranty against manufacturing defects. This does not cover normal wear and tear, accidental damage, or loss.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. For your peace of mind, all shipments are fully insured and require a signature upon delivery to ensure your purchase arrives safely.
Can I customize a piece or request an engraving?
Absolutely. We specialize in custom designs and offer professional engraving services. You can contact our design team via our 'Custom Jewelry' page to start your personalized project.
How should I care for and clean my jewelry?
To maintain brilliance, we recommend cleaning your jewelry with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, and lotions, and store pieces in a lined jewelry box.